The creation of 112 Service and implementation of the single European emergency number 112 in the Republic of Moldova is one of the priorities aiming at providing a high level of safety and protection of the population throughout the territory of the Republic of Moldova. The creation of 112 Service that shall include the emergency call response centres is the key element in the implementation of the 112 Emergency Service in the Republic of Moldova.
The activity of 112 Service is mainly regulated by the provisions of the Law no.174 of July 25, 2014 on the organization and functioning of the Single National Emergency Calls Service 112.
For the purpose of executing the provisions of the mentioned above Law, in the year 2016, a series of normative acts have been developed and approved, as follows:
- Government Decision No. 241 of 03.03.2016 on the approval of the National Programme for the implementation of the Single National Emergency Calls Service 112;
- Government Decision nr.242 of 03.03.2016 on the approval of the Regulation on the organization and functioning of the Interdepartmental Committee to ensure the interaction between the Single National Emergency Calls Service 112 and specialized emergency services;
- Government Decision No.243 of 03.03.2016 on the creation of the Single National Emergency Calls Service 112;
- Government Decision 244 of 03.03.2016 on the approval of the Technical Concept of the Automated Information System of the Single National Emergency Calls Service 112;
The usage of the single European emergency number 112 is a necessity and shall allow the proper and efficient organization of the emergency services throughout the territory of the country in accordance with the EU requirements.
The creation of 112 Service in the Republic of Moldova aims at increasing the speed of responding to emergency calls through the efficient use of modern infrastructure capacity of electronic communications and providing specialized emergency services with the information needed for a timely and appropriate response.
The use of specialized automated information systems and simultaneous involvement of several specialized emergency services shall reduce the call time for questioning down to 15-25 seconds and shall increase the efficiency of qualitative response to emergencies, which represent an important factor in diminishing human and material losses during exceptional and emergency situations.
The 112 single number shall ensure the coordination and synchronization of several emergency services and shall enable their alerting and simultaneous involvement. The efficient use of material and human resources involved in solving emergencies shall considerably reduce the intervention time and increase their efficiency.